Frequently Asked Questions
- Yes. International shipping takes a Maximum of 10-15 business days to Canada and United Kingdom. Once the item(s) leaves our warehouse and the tracking was assigned the customer has to communicate with the courier for updates (certain restrictions apply).
We try our best to meet and exceed customers expectations however when products are placed within the hands of courier service we have no control of the courier practices.
We provide an economic type of service because we already provide free shipping for our customers.
of course ! We give you a tracking number. We will provide this information within 72 hours (the longest) We will notify via email.
We give a 100% money back guarantee if something goes wrong, for example, if you don’t receive the package within the specified time and receive a damaged, defective or incomplete package. We hope you don’t need to worry, we will monitor until the package arrives at your address.
We provide the type of packaging from the box and coated with a little iron and wood. We can guarantee 100% of the packaging is very strong and neat.
The shipping service we use will deliver your package directly to your home address.
Please make online purchases easily on our website. Please find the product you want. Choose the quantity, size or color available. and please checkout payment. If you are confused, please reach out to our customer service team. We recommend that you place your order online.
All products that we sell and that are listed on our website have an official factory warranty. We offer New and authentic and we give you a money back guarantee on our products.
We provide several options for you :
visit local authorized outboard dealer in your local city or Please return to us.
As long as the warranty card is still valid we will give a warranty to you. All spare parts that are damaged or not functioning please submit to us. This process will take 14 days, send the damaged spare part and we will replace it with a new spare part.
Note : The warranty card is valid from the date of your order.
If you receive an item that has the wrong size, color or is damaged, please reach out to us within 48 hours of receiving your order. We will exchange the goods as soon as possible. You do not need to pay shipping costs, We will contact the courier representative in your country to pick up the item back.
We will give you 2 choices:
1. Do you want to exchange with new items.
2. Do you want to cancel and receive a refund.
Please discuss with us if this happens. and you don’t need to worry because we are still responsible.
All products that appear on the website are available for sale.